Yes. OCR interprets Title VI of the Civil Rights Act of 1964 and other related program statutes as requiring funded agencies to have procedures for filing discrimination complaints that are accessible to the public. Funded agencies should have step-by-step, written grievance procedures that address how individuals may file a complaint, how the agency investigates a complaint, how the agency ensures impartiality in investigating itself, who is responsible for conducting the investigation, who is responsible for making findings, what the legal standards and time tables are for issuing findings, what duty the agency has to keep the complainant informed at each stage, and what the agency's obligations are when the complaint investigation shows that remedial actions are warranted.