NCJ Number
196746
Journal
Risk Management: An International Journal Volume: 4 Issue: 3 Dated: 2002 Pages: 7-21
Editor(s)
Dominic Elliott,
Alan Irwin,
Denis Smith
Date Published
2002
Length
15 pages
Annotation
This article describes a study of cognitive mapping used as an assessment tool for representing mental models of psychosocial hazards at work, in order to aid the assessment of psychosocial risk and the development and implementation of intervention programs to reduce psychosocial hazards and harms.
Abstract
This study was undertaken by first using a cognitive mapping method to elicit mental models of psychosocial hazards at work. This method is described with information on the sample used, interview questions provided, and with mapping procedure and coding protocol described. An outline of the theoretical basis of a mental model approach to psychosocial risk assessment is provided. The method of cognitive mapping used is discussed, using cognitive maps of 35 individuals from 8 organizations, with a detailed description of 1 of the participating organizations being included. Tables included describe coding protocol for map data, reliability data, and summary of concepts elicited from mapping in the call center sample. Figures include information on high negative and positive effects. In conclusion, it was noted that the data revealed that there were consistent similarities in the stresses and strains associated with different kinds of emotional experience at work between participants. High positive effect was associated with high control, good relationships with others, and positive perceptions of the self. It is noted that the method is able to detect differences in attribution of the causes and consequences of emotion at work. It is hoped that a more sophisticated approach to psychosocial risk management can be realized that integrates more traditional psychosocial risk assessment methods with individuals' perceptions of the work environment. 55 Notes