NCJ Number
78954
Date Published
1981
Length
63 pages
Annotation
Eighteen regional documents on North Carolina counties' planning for '911' emergency systems are summarized.
Abstract
The first section provides an introduction and overview. Section II, which summarizes the planning data from the county plans, outlines the boundaries of the 433 telephone exchanges serving North Carolina counties and summarizes pertinent information about the telephone companies providing service in the State. It also lists and briefly describes those '911' systems currently operational or for which an order for service has been placed with the telephone companies. Information is also given on the location of dispatch and answering points, equipment capabilities at these locations, political factors, population, and other pertinent planning data. Section III presents minimum standards that must be met to provide an adequate service level in a '911' system. The major categories for the standards are operational, technical, and training. Section IV, which discusses system concepts and alternatives, notes that a '911' system is far more than a telephone system and that organizational, procedural, and technical decisions about the system must be made by the local governments involved. This section provides information on the major issues that must be addressed when local governments begin to plan for '911.' The concluding section summarizes recommendations from county plans. All the plans recommend the use of dedicated systems, the use of 'called-party hold' and 'emergency ringback' as system features, local on-the-job training for telecommunicators and local decisionmaking regarding the choice of the most acceptable alternative in cases of telephone boundary mismatch. Tabular data are provided.