NCJ Number
83043
Journal
Security Management Volume: 26 Issue: 5 Dated: (May 1982) Pages: 55-59
Date Published
1982
Length
5 pages
Annotation
This article discusses the causes of high personnel turnover in the security field; possible remedies are proposed.
Abstract
Interviews were conducted with a large number of guard personnel from both proprietary and contract forces. A total of 93 individuals participated in the brief study. Answers revealed several inherent problems with the job of a security guard that contribute to job dissatisfaction and ultimately to high turnover. In order of reference, the problems cited most frequently during the interviews were: inadequate pay and benefits, boredom on the job, feeling that other employees regarded guards as inferior, no room for personal growth, fear of making mistakes that would lead to discharge, personal problems, and inadequate or poor supervision. In order to improve job satisfaction and thus reduce employee turnover, employers must be willing to increase guards' salaries and increase benefits. Rotating guard duty stations can reduce employee boredom. The status of guards would be improved if strict standards of grooming and personal hygiene were enforced and other employees were made aware of the duties of security guards. Career development programs and proper preemployment testing procedures would help with regard to career development and personal adjustment to the position.