NCJ Number
192843
Date Published
2002
Length
10 pages
Annotation
This chapter describes some local, State, and Federal victim resources and services.
Abstract
After the initial contact with the dispatcher, the police can do some very simple things to address victims’ needs. A simple question allowing the officer to display concern for the victim is suggested. While encouraging the victim to talk and to determine the victim’s level of fear, the officer can state that the victim is safe and offer the advice of having the victim call a family member or friend to provide comfort. Police officers should take the time to let the victim ventilate regarding the crime. Police officers can help victims regain the sense of control over their lives by asking simple questions that are easily answered. The most important crisis reaction stage for police officers is the first stage lasting a few hours to several days. Shock, disorientation, fear, disbelief, and a sense of helplessness characterize this stage. Victims want accurate information from the police, even if the information is not pleasant. They expect the police to be able to assist them by being informed of victim services available in the community, on the State level, and even the national level. National resources for homicide, vehicular homicide, and other crimes are listed. Statewide services, such as citizens’ rights, crime prevention, domestic violence, and child abuse programs are listed. Police should familiarize themselves with the local community resources available to crime victims. The first place to begin is with the victim advocate but officers can also consult the local phone book to determine if similar services are available in their community. 1 figure, 4 references