NCJ Number
113307
Journal
Security Management Volume: 32 Issue: 7 Dated: (July 1988) Pages: 37-39
Date Published
1988
Length
3 pages
Annotation
There are many instances when hotel security officers will be called on to handle situations with alcohol-related server liability problems.
Abstract
Under server liability laws, the hotel's obligation to protect guests extends to the general public as well. A successful program requires a risk assessment to evaluate the nature of the threat, the likelihood of its occurrence, the financial impact on the business, and possible solutions. The next step is to develop means for addressing likely problems. This requires support from senior and department-level managers so that all employees will work to prevent alcohol-liability problems. Also needed are clear, written policies and procedures that address such issues as dealing with intoxicated patrons, company philosophy, and decision-making authorities. Finally training should be provided on trends and changes in liquor liability laws and how to handle intoxicated patrons. Servers of alcohol must be trained in responsible alcohol service and associated legal issues. Special problems associated with weddings can be dealt with by discussing the company's policy of responsible alcohol service and recruiting the assistance of family members. Where valet parking is offered, intoxicated guests should not be allowed to drive; and other alternatives shnould be offered. In all alcohol-related situations, security should document all actions taken, provide increased supervision of all open bars, maintain open communications, act immediately on all problem patrons/guests, train all employees, keep up to date on law changes, and update the risk assessment yearly.