NCJ Number
111339
Journal
Police Chief Volume: 55 Issue: 2 Dated: (April 1988) Pages: 79-81,83,84
Date Published
1988
Length
4 pages
Annotation
A discussion of the 'quality and productivity' movement in America and how it applies to policing compares the reform and new leadership styles.
Abstract
Policing is a business with citizens as customers, and police service as the product. Police work is approached as short-term with quick-fix expectations. Police can benefit from the trend in America's business: a commitment to people, development of a people-oriented workplace, and the belief that leadership can and does make a difference. The present style of leadership, called the 'reform style' was developed in response to police corruption and has a code of ethics and a proposed model of a strong, centrally controlled organization. The problem with this leadership style is that it neglects what is known about people and their behavior. The use of coercive power creates rivalry, competitiveness, rebellion, and withdrawal. Quality cannot develop or survive in such an atmosphere. The new style leadership would develop and enhance employees, encouraging their input on policing strategies; listen to suggestions by citizens; stop reacting to incidents and begin solving problems; encourage creativity and innovation; and avoid the use of coercive power.