NCJ Number
84442
Date Published
1981
Length
131 pages
Annotation
This manual describes the basic functions of personnel administration, particularly regarding court personnel, and presents 14 self-instructional lessons on specific types of interpersonal skills needed by personnel managers.
Abstract
States need a separate personnel system in the courts. A personnel system should be based on a classification plan defining the responsibilities of each position and creating a structured personnel management approach. A flexible and adaptable compensation system, careful attention to employee training, and evaluation of employee performance are also essential components of personnel administration. The personnel manager must create a communicative environment, develop basic listening skills, deal effectively with situations when listening is difficult, and counsel employees informally. Personnel managers must also be prepared for interviewing, avoiding misguided attempts to motivate employees, handling misunderstandings, giving and receiving feedback, confronting employees, and handling criticism. Managers also need training in crisis intervention, dealing with employee stress and problem employees, and handling interviews in which bad news must be given. No references are cited.