NCJ Number
70037
Date Published
1980
Length
46 pages
Annotation
The concept definition report describes the services which may be available to subscriber public agencies participating in the Monroe County 911 service, focusing on the system's operating characteristics.
Abstract
The system is designed so that command and control of field personnel will originate from command officers of the subscriber agencies. The communications center will not determine operating practices of subscriber agencies. Since the geographic boundaries served by 911 do not correspond exactly with the boundaries of Monroe County, provision has been made to transfer 911 calls made from outside the service area. The flow of information of a 911 call can be traced from its receipt to the dispatch or required assistance and call closeout. During the receipt process, the computer-aided dispatch (CAD) system relays information within seconds to the proper agency dispatcher, cutting down response time to critical calls. Data which is received from the caller can be verified by the computer. Transmission of partial or full event data can be transmitted to the dispatcher at any time, and can be altered or updated by the dispatcher, the operator, or the responding officer. Mobile digital terminals in each police patrol unit allow direct communication by the police with the computer. Benefits of the 911 system to subscribing agencies center on the speed with which response to calls for assistance may be provided. The CAD system reduces manual workloads, provides a continuous updated flow of information, allows greater control over events, and provides a vast array of data which may be used in management studies. A letter from the Rochester Telephone Corporation is appended, and sample progress displays are included.