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Maximizing CCTV Manpower

NCJ Number
Security World Volume: 22 Issue: 6 Dated: (June 1985) Pages: 41-44
M Thompson
Date Published
4 pages
The problems encountered by closed-circuit television (CCTV) security staff are reviewed with emphasis on stress-related symptoms and suggestions for improvements.
Most problems encountered by monitoring personnel are caused by such factors as light glare from screens; long shifts; poorly designed chairs; monitors that are placed too far away; silent and dark rooms; and too many cameras, monitors, or switches. These problems lead to complaints such as headaches, back strain, sleepiness, stress, and anxiety. In addition, events may be underreported or missed entirely. Possible solutions include the repositioning of lights, rotation of duties, and design of a more comfortable work environment. It is suggested that implementing antistress procedures can improve CCTV monitoring effectiveness. Studies show that a drop in vigilance occurs after 2 hours of monitoring. Consequently, many companies and government installations have adopted shift rotation as a solution to fatigue and inattentiveness. Increased awareness of the effects of fatigue and stress on productivity and integrity are essential in preventing an otherwise effective security department from being caught asleep at the screen.