NCJ Number
85356
Date Published
1982
Length
5 pages
Annotation
Major employee programs at Eastern Airlines are orientation, assessment centers that determine suitability for management, a biweekly newspaper for personnel, and the grouping of employees who work together and meet regularly to identify and resolve work problems.
Abstract
The employee orientation includes a film about Eastern's history and instruction in corporate goals, organization structure, rules and regulations, personal appearance and behavior, attendance requirements, availability of medical assistance and counseling, benefits, and promotion policies and opportunities. Trainers at select locations in the field provide refresher training and teach new programs and procedures to employees at their home stations throughout their careers as line staff. Assessment centers structure simulations that determine whether line employees seeking promotion to management have the management skills of problem analysis, judgment, organizing and planning, controlling and followup, initiative, oral communications, and leadership. The biweekly newspaper for employees contains news of recent promotions, significant transfers, service anniversaries, retirements, employee recreation council activities, industry matters, and other company news of interest. Quality circles, groups of employees who work together and meet regularly to identify, investigate, and resolve work problems, are trained in problemsolving techniques and make presentations to management on the problems they have identified and their proposed solutions. More than $3 milion in cost-saving improvements stemmed from the work of the first circles.