Implementation of Case Management for Batterer Program Participants

• NCJ Number: 221767
• Journal: Violence Against Women Volume: 14 Issue: 2 Dated: February 2008 Pages: 208-225
• Author(s): Edward W. Gondolf
• Date Published: February 2008
• Length: 18 pages
• Publication Format: Article
• Publication Type: Program/Project Evaluation
• Language: English
• Country: United States of America

Annotation

This paper reports on the methodology and findings of a process evaluation of case management programming for African-American men convicted of domestic violence.

Abstract

The evaluation exposed the problems and limitations of this case-management demonstration project and the difficulties of implementing case management in general. The case-management project was not implemented as designed, primarily because of time constraints at intake and staff shortcomings during the project. In actuality, the case management could more accurately be characterized as "systematic referral." The assessment clients received was less thorough than intended; the followup calls were fewer and less frequent than planned; and portions of the computerized recordkeeping were not completed. The streamlined referral process, however, did improve over time after two experienced staff replaced the initial project staff member. Some of the clients were openly resistant or unmotivated to contact referral sources; however, basic needs and referrals were identified as planned for approximately 200 men. The referrals were primarily for the purpose of addressing employment issues. More referrals might have been made to substance abuse and mental health services, since these related to the needs of many of the batterers. Case management followup calls were needed, given the high percentage of men who did not initially contact a referral agency. Followup interviews with the men indicated that most did not receive any referral. Many expressed a need for more practical help with finances and employment. This case-management demonstration project was implemented at the Domestic Abuse Counseling Center in Pittsburgh. The evaluation assessed the extent of the case management implementation in terms of the operation of the components, compliance with procedures, and delivery of services. 2 tables and 24 references