NCJ Number
67092
Date Published
1970
Length
22 pages
Annotation
FINDINGS FROM A NATIONAL ASSESSMENT OF 911 EMERGENCY TELEPHONE SERVICE ARE SUMMARIZED IN A REPORT DIRECTED TO REGIONAL COUNCILS CONSIDERING IMPLEMENTATION OF 911 SYSTEMS.
Abstract
UNDER CONTRACT WITH AMERICAN TELEPHONE AND TELEGRAPH CO., THE NATIONAL SERVICE TO REGIONAL COUNCILS ESTABLISHED SIX 911 PILOT PROJECTS, UNDER THE AUSPICES OF REGIONAL COUNCILS, IN AREAS REPRESENTING THE FULL RANGE OF PROBLEMS LIKELY TO CONFROMT LOCAL GOVERNMENTS IN IMPLEMENTING 911 SERVICE. IN JANUARY 1970, THE NATIONAL SERVICE HELD A 2-DAY CONFERENCE FOR PUBLIC OFFICIALS AND TELEPHONE REPRESENTATIVES INVOLVED IN 911. THE REPORT SUMMARIZES CONCLUSIONS AND RECOMMENDATIONS BASED ON THESE ACTIVITIES, COVERING THE FOLLOWING: (1) THE NEED FOR INFORMATION, LEADERSHIP, PRIORITIES, AND FUNDING ASSISTANCE AT THE NATIONAL LEVEL; (2) BENEFITS AND PROBLEMS ASSOCIATED WITH 911 SYSTEMS AT THE LOCAL LEVEL; (3) SYSTEM DESIGN FACTORS, SUCH AS SERVICES NEEDED, THE USE OF 911 TO REPLACE OR SUPPLEMENT EXISTING EMERGENCY NUMBERS, CENTRALIZED CALL RECEPTION, AND DISPATCHING PROCEDURES; (4) TELEPHONE INDUSTRY RESPONSE; AND (5) CONSIDERATIONS IN A REGIONAL APPROACH TO IMPLEMENTING 911 SERVICE. ONE CONCLUSION IS THAT INTERAGENCY CONFLICT BETWEEN POLICE AND FIRE DEPARTMENTS IS A GREATER PROBLEM THAN CONFLICT AMONG JURISDICTIONS IN REGIONAL IMPLEMENTATION OF 911.