NCJ Number
151323
Date Published
1994
Length
250 pages
Annotation
This manual provides new and experienced security supervisors with the essential tools and skills that will allow them to be more effective in supervising officers and meeting the objectives of the organization.
Abstract
The chapter on the role of security supervision considers why persons should want to be supervisors, the major differences between management and leadership, and the skills necessary to be a successful supervisor. Based on the belief that people should enter jobs that, at a minimum, do not conflict with their individual values, one chapter presents the Value Appraisal Scale, which helps persons appraise their own values and compare them with other individuals throughout the United States. A chapter on motivation addresses why persons are motivated or not motivated by certain things, whether persons are motivated in the same way, and the amount of time and effort required by a supervisor to create a motivating environment. Guidance on the setting of goals and objectives pertains to how a supervisor and officer decide on goals, how a goal-setting meeting is conducted, and why goal-setting is necessary. Remaining chapters provide guidance for security supervisors in the areas of authority and power, communication, leadership, conflict, discipline, dealing with sexual harassment, coping with change and stress, ethics, and total quality management. Each chapter contains objectives, a glossary and summary, questions, and practical exercises designed to reinforce learning. Sample job descriptions and performance evaluations are included as well. Appended notes for contract security supervisors, questions, and performance appraisal and evaluation