NCJ Number
101983
Journal
Mediation Quarterly Issue: 12 Dated: (June 1986) Pages: 37-54
Date Published
1986
Length
14 pages
Annotation
Drawing on social science and mediation theory and research and the work of communications theorist Kenneth Burke, this article examines conflict and conflict resolution as they relate to the mediator's role as translator.
Abstract
Central to Burke's thesis is man's nature as a symbol user. Use of language symbols both creates divisions and conflict and offers a means for resolving them. Negatives can exist only in symbols, which are not merely descriptive but commanding. It is this commanding function of symbols that creates opposites and therefore, conflict, whether perceived or real. The symbolic reality of words gives them a power of their own, often creating even greater conflict. Thus, interference from the other party in achieving one's goal is often perceived because of the symbols used rather than any reality of the situation. If interpersonal conflicts may be created by the use of symbols, then conflict may be resolved by changing the symbols. Given this, the mediator's role becomes that of translator -- promoting communications behaviors that will transform the symbols of conflict into symbols of consubstantiality. This can be done by having parties define and analyze their terms, separately labeling all elements of dispute, relabeling terms on which there is disagreement, labeling nonverbal behaviors, and obtaining verbal commitments. Such linguistic changes, by responding to the causes of conflict, can promote its resolution. 18 references.