NCJ Number
140257
Date Published
1992
Length
100 pages
Annotation
The purpose of this book is to outline the principles, techniques, and procedures that will assist an organization in avoiding or successfully managing a crisis.
Abstract
Solutions are aimed toward small and medium-sized companies, as well as mid-sized Federal, State, and local governments. Emphasis is placed on using critical incident management to approach small or mid-sized problems before they become major problems. Specific issues addressed in the book include: (1) organizing for a potential critical incident; (2) matrix management; (3) leadership and decisionmaking; (4) using experts and consultants; (5) developing a crisis action plan; (6) confronting the news media; (7) managing the stress of leaders and victims in a crisis; and (8) intervention skills. The author identifies a number of basic principles of critical incident management, including planning and preparation, defining the scope of a potential problem, selecting the goal or desired outcome, establishing good communications, and budgeting adequately. 58 notes, 37 references