The results showed that officers in the experimental group were more likely than their counterparts to be more sensitive toward victims' feelings and rights and to accept a role of victim assistance at the crime scene. Despite this evidence of enhanced police sensitivity, extensive telephone interview data with actual crime victims suggested that the intervention had few psychological or behavioral effects on the victims, who did not report fewer psychological symptoms, exhibit a more positive attitude toward the criminal justice system, or express a greater willingness to cooperate in criminal proceedings. This article discusses some of the assumptions about program implementation upon which the evaluation was based and how these assumptions may have led to faulty program design. The authors present several lessons and caveats for future research in this area. 4 tables, 1 figure, and 68 references
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