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Working the Net: Exploiting Technology to Increase Community Involvement and Enhance Service Delivery

NCJ Number
173013
Journal
Police Chief Volume: 64 Issue: 8 Dated: August 1997 Pages: 45-53
Author(s)
M D Goodman
Date Published
1997
Length
7 pages
Annotation
This paper examines the ways in which police agencies can encourage community involvement and improve service delivery by incorporating the Internet as a tool in meeting the changing needs of the community.
Abstract
Currently, more than 500 law enforcement agencies have established public web sites on the Internet. By visiting these police web pages, citizens can obtain information, search for crime statistics, apply for permits, and provide crime-related tips 24 hours a day from anywhere in the world. In essence, police agencies can establish "virtual police substations" on the web. A law enforcement agency can use its web site to enhance its community policing programs, request the public's assistance on open cases, provide statistical and educational information, and even complete online transactions. Further, police departments can use the Internet to provide detailed crime prevention information around the clock directly to the homes and offices of those in their community. Virtual wanted posters can be displayed on a police department's web site, and they are instantaneously available for viewing and printing around the globe. There are many innovative and creative ways for police agencies to have their web pages designed, hosted, and funded by third parties. Many Internet service providers donate Internet access and expertise to local police departments. In making the Internet a significant tool in police-community relations, however, police agencies must recognize that, at least for now, whole segments of the population are not yet participating in the online world, particularly in poorer neighborhoods. Thus, the Internet is only one tool for relating to that segment of the population that has the knowledge and income necessary for Internet access. 11 notes