NCJ Number
29732
Editor(s)
S W HOVEY
Date Published
1974
Length
90 pages
Annotation
FINAL REPORT ON A PROJECT TO ASSESS THE OPERATIONAL, ECONOMIC, AND SOCIAL FEASIBILITY OF IMPLEMENTING AN ADVANCED 911 EMERGENCY TELEPHONE SYSTEM IN A COMPLEX METROPOLITAN AREA SUCH AS ALAMEDA COUNTY.
Abstract
SEVERAL SELECTIVE ROUTING AND BASIC CALL DISTRIBUTION PLANS WERE CONFIGURED AFTER PROJECTING THE 911 CALL TRAFFIC FROM EXISTING EMERGENCY CALL PATTERNS. THE 911 CALL ANSWERING PERSONNEL REQUIREMENTS WERE PROJECTED FOR A SELECTIVE ROUTING AND THE TWO MOST PROMISING SERVICE PLANS WITH THE USE OF A MULTI-SERVER QUEUING MODEL. THESE RESULTS, PLUS THE COMPUTER SYSTEMS REQUIREMENTS, THE 911 CIRCUIT COSTS PROVIDED BY THE TELEPHONE COMPANY, AND THE COST OF AN ALTERNATIVE DEDICATED 911 SWITCHER WERE USED TO PROJECT THE RELATIVE COSTS OF SIXTEEN 911 SYSTEMS OF VARYING STRUCTURE AND INFORMATIONAL CAPABILITY. UTILITY, PRIVACY, RELIABILITY AND JURISDICTIONAL IMPLICATIONS OF EACH ALTERNATIVE WERE ALSO CONSIDERED. THE STUDY GROUP RECOMMENDED THAT A PHASED IMPLEMENTATION OF ADVANCED SELECTIVE ROUTING SYSTEM BE UNDERTAKEN FOR ALAMEDA COUNTY. (AUTHOR ABSTRACT MODIFIED)