NCJ Number
168793
Date Published
1997
Length
180 pages
Annotation
This volume explains the theory, principles, and practical application of conflict resolution and uses examples from different countries and cultures to assist social workers in dealing effectively with a variety of situations involving conflict.
Abstract
The text describes the similarities and differences between solving problems and resolving conflicts, presents a seven-phase model of problem solving, and introduces a systems model of conflict analysis and its four interacting components of any conflict. It also explores the contribution of value clashes to generating conflicts; examines the dynamics of segregation, integration, and coexistence relationships as outcomes of complex power conflicts between establishments and various minority groups; and discusses the behaviors of victims and victimizers. Additional sections present social work intervention strategies, suggest 10 steps for helping victims to free themselves from repeating behaviors that generate conflicts, describes voluntary efforts in conflict resolution, explains how education and social work could contribute to the field of conflict resolution, and examines factors that enhance or impede conflict resolution in tension-laden settings. Figures, index, and approximately 200 references