NCJ Number
32869
Date Published
1976
Length
0 pages
Annotation
USUALLY THE FIRST PERSON A VISITOR TO A COMPANY MEETS IS THE SECURITY GUARD: FOR THIS REASON AND OTHERS HE PERFORMS AN IMPORTANT PUBLIC RELATIONS SERVICE FOR HIS EMPLOYER.
Abstract
THE PUBLIC RELATIONS ASPECTS OF THE SECURITY OFFICER'S UNIFORM, ATTITUDE, AND BEARING ARE DISCUSSED THROUGH THE USE OF SHORT EPISODES. OTHER TOPICS CONSIDERED ARE RECEIVING VISITORS, KEEPING A CLEAN AND TIDY POST, DEALING WITH INTERRUPTIONS, AND THE IDENTIFICATION ROUTINE. THE SEVEN QUALITIES OF GOOD PUBLIC RELATIONS ARE SUMMARIZED AS A SMILE, COURTESY, EFFICIENCY, UNDERSTANDING, RAPPORT, IMPARTIALITY, AND TACT. A DISCUSSION GUIDE IS INCLUDED. SEE ALSO NCJ-32868, AND NCJ-32870 THROUGH 32874.