U.S. flag

An official website of the United States government, Department of Justice.

NCJRS Virtual Library

The Virtual Library houses over 235,000 criminal justice resources, including all known OJP works.
Click here to search the NCJRS Virtual Library

Public Satisfaction with Police Control of Disorder Crime: Does the Public Hold Police Accountable?

NCJ Number
Justice Quarterly Volume: 31 Issue: 2 Dated: April 2014 Pages: 394-420
Jihong Solomon Zhao; Chi-Fang Tsai; Ling Ren; Yung-Lien Lai
Date Published
April 2014
27 pages
This study examined public attitudes towards police effectiveness in crime control.
This study expands the research on public satisfaction with the police by attempting to disentangle the relationships among disorder crime incidents reported to the police, residents' perceptions of disorder, and citizen satisfaction with police performance on order maintenance. The police accountability model and the demographic model are utilized to predict the variation of public satisfaction with police control of disorder (SWPD). The data used in this analysis were derived from a random-sample telephone survey of 1,215 Houston residents. Crime data were provided by the Houston Police Department and further extracted from the area surrounding each individual respondent's residence surveyed by using Geographic Information Systems technology. The main findings are that while the actual incidence of disorder crime had no direct impact on residents' perceptions of police performance on order maintenance, it did have a significant direct impact on their perceptions of disorder. This shows the utility of the accountability model in future research. Moreover, it was found that global satisfaction with police crime prevention was an important predictor of public SWPD in their immediate neighborhood. Abstract published by arrangement with Taylor and Francis.