NCJ Number
210063
Date Published
2005
Length
31 pages
Annotation
This paper attempts to delineate the benefits and challenges of implementing performance management to improve State systems in the substance abuse treatment field.
Abstract
In the substance abuse treatment field, the Single State Agencies (SSAs) are uniquely positioned to infuse performance management throughout the substance abuse treatment system to improve the quality of service, client satisfaction, and outcomes. A performance management approach allows SSAs to answer key questions from their management, staff, service providers, legislators, and clients. Performance management reflects a change of emphasis in organizations from command-and-control toward a facilitation model of leadership. It enables providing agencies and performance managers to discuss program goals and together to create a plan to achieve those goals. This paper examines the implementation of performance management in the substance abuse treatment field. It is divided into three major sections: the framework for performance management, current State strategies and experiences, and establishing performance management through self-assessment, exploring available resources, and attaining technical assistance. By utilizing the framework presented, SSAs can move toward strategic implementation of a performance management system involving key stakeholders, seeking and receiving training and TA needed to develop and deliver quality products and services. Appendixes A-C