NCJ Number
143755
Editor(s)
R Phillips
Date Published
1993
Length
46 pages
Annotation
Intended mainly for correctional personnel whose duties include a public information function, either full-time or part-time, this manual provides practical guidance on media relations.
Abstract
The text notes that although each agency should have specific policies and procedures regarding media relations, it should also understand the basic guidelines for dealing effectively with the media. The discussion emphasizes the importance of sustaining a professional relationship with reporters, based on telling the truth; avoiding promises that cannot be kept; being clear, reliable, concise, and pleasant; calling back if promised; and telling the reporter why certain information may not be revealed. Instructions are given regarding agency policies on public and media relations, the functions of the public information officers, media needs, technicalities regarding public information, typical media contacts, the processing of media requests, and the handling of unusual and emergency situations.