NCJ Number
97797
Date Published
1985
Length
184 pages
Annotation
Written mainly for hotel managers, this book explains the procedures needed for the systematic protection of hotel guests, property, and employees.
Abstract
An introduction explains the nature of hotel security problems and the relationship between general management functions and the protection of assets and guests. Guidelines on physical security cover perimeter security, aspects of architectural design that affect security, doors and locks, and electric and electronic alarms and surveillance systems. Also covered are the storage and protection of valuables and the security of the grounds. Operational and administrative guidelines cover personnel issues, the handling of receiving and storage functions, food and beverage operations, security issues related to tour groups, housekeeping, and laundry. Other areas discussed are purchasing, the use of credit, the controller's role, public relations, the role of the engineering department, the role of the front office, and computer security. Advice on the use of security personnel covers training and supervision, uniforms and equipment, responsibilities, authority, patrols, facilities and records, and the relationship between the security department and other hotel departments and the police. Issues discussed related to guests include the protection of guests, thefts of hotel property by guests, security aspects of groups and conventions, and the problem of prostitution. A chapter on emergencies covers riots and civil disturbances, bomb threats and bombings, fire, and natural disasters. Issues related to legal liability are also examined. Photographs, an index, and appendixes presenting checklists are included.