GENO

• NCJ Number: 33259
• Author(s): ANON
• Date Published: Unknown
• Length: 0 pages
• Sale Source: Robert J Brady Co; Not Available Through National Institute of Justice/NCJRS Document Loan Program
• Language: English
• Country: United States of America
• Note: *This document is currently unavailable from NCJRS. 17 MINUTES PUBLIC EDUCATION

Annotation

HOW TO HANDLE CALLERS WHO USE ABUSIVE AND OFFENSIVE LANGUAGE. RECOGNIZING THAT HIS OFFENSIVE LANGUAGE AND HOSTILE BEHAVIOR ARE RELATED TO THE CRISIS HE FACES, THE INTERVIEWER PATIENTLY ATTEMPTS TO HELP THE CALLER.

Abstract

THE INTERVIEW TECHNIQUE BY WHICH THIS AIM IS ACCOMPLISHED IS DESCRIBED IN THE AUDIOTAPE.