FRAMEWORKS FOR MEASUREMENT AND QUALITY CONTROL

• NCJ Number: 9543
• Author(s): E A COGAN; J D LYONS
• Date Published: 1972
• Length: 13 pages
• Corporate Author: Human Resources Research Organization
• Sale Source: National Technical Information Service
• Language: English
• Country: United States of America
• Note: PAPER PRESENTED AT NEW YORK UNIV FIRST ANNUAL TRAINING IN BUSINESS AND INDUSTRY CONFERENCE, NYC, MAR, 1972

Annotation

TWO PAPERS RELATED TO JOB PERFORMANCE EVALUATION AND THE ESSENTIAL ELEMENTS OF A QUALITY CONTROL SYSTEM.

Abstract

THE AUTHOR OF THE FIRST PAPER STATES THAT, IN MAKING A JOB PERFORMANCE EVALUATION, ANYTHING THAT CAN BE SPECIFICALLY DEFINED CAN BE MEASURED. HOWEVER, TO DEVELOP A TESTING PROGRAM THAT IS BOTH USEFUL AND COSTEFFECTIVE, IT MUST BE KNOWN WHO WILL MAKE WHAT DECISIONS, USING THE OBTAINED MEASUREMENTS. ANALYSIS AND INTERPRETATION OF THE PARTICULAR PURPOSE AND SETTING ARE NEEDED. FEEDBACK DATA SHOW HOW IMPROVED DECISIONS CAN PRODUCE DOLLAR GAINS FAR BEYOND THE COST OF DEVELOPING AND EMPLOYING MEASUREMENT. IN THE SECOND PAPER, THE ESSENTIAL ELEMENTS OF A QUALITY CONTROL SYSTEM ARE ILLUSTRATED, INCLUDING TRAINING OBJECTIVES OR PERFORMANCE REQUIREMENTS, PROFICIENCY AND DIAGNOSTIC MEASURES, DATA REDUCTION AND ANALYSIS, PROCEDURES FOR DECISION AND CORRECTIVE ACTION, COMMUNICATION PROCEDURES, AND MANAGERIAL SUPPORT. IT IS SHOWN THAT TRAINING GOALS MUST BE DEFINED IN TERMS OF MEASURABLE ON-THE-JOB PERFORMANCE. (AUTHOR ABSTRACT)