Establishing and Managing Dispute Resolutions - Funeral Service (From Consumer Dispute Resolution - Exploring the Alternatives, P 405-412, Larry Ray and Deborah Smolover, ed. - See NCJ-91236)

• NCJ Number: 92433
• Author(s): H C Raether
• Date Published: 1983
• Length: 8 pages
• Sale Source: American Bar Assoc
• Language: English
• Country: United States of America

Annotation

This article describes the establishment, purpose, structure, and complaint procedures of ThanaCAP, a consumer arbitration panel sponsored by the National Funeral Directors Association to deal with consumer complaints involving funeral directors.

Abstract

The concept of a national consumer action panel was conceived by the National Funeral Directors Association in the context of efforts by the Federal Trade Commission staff to assess trade practices of the industry. ThanaCAP's purposes are to promote effective communications between consumers and the funeral professional through education, to assist the funeral industry in developing consumer-oriented programs, and to serve as an objective and fair dispute resolution mechanism. Complaint procedures are explained. The Association considers the program to be successful. Some disputes have been settled, and a few are awaiting arbitration.