NCJ Number
113662
Date Published
1987
Length
0 pages
Annotation
This videotape explains the basics of good interview techniques in the correctional environment, with attention to breaking down barriers to communication, enhancing communication with inmates, and the role of attitudes, body language, and questioning skills.
Abstract
The videotape emphasizes the importance of privacy, comfortable surroundings, and removing desks or countertops which impede communication. Treating the inmate with respect is paramount to obtaining reliable information. Steps in conducting an interview address establishing rapport, sizing up the inmate's attitude, maintaining control through calm, objective behavior, and interpreting body language. The presentation cautions that interviewers should listen carefully to an inmate's entire account without interrupting, avoid questions with yes or no answers, and sum up what the inmate has said to reassure him or her and to verify the facts.