NCJ Number
69770
Date Published
1980
Length
0 pages
Annotation
This film illustrates how a consumer can get results from a legitimate complaint by going about it in the proper manner.
Abstract
When consumers find that a product is defective, they should take it back in the original package if possible, avoid rush hours, and try to find the original salesperson that sold the product to them. If the salesperson is uncooperative, speaking to the manager will frequently resolve the issue. When consumers find a defective product that is impossible to return such as the garbage disposal shown in the film, they should telephone, state the problem clearly, ask for someone who makes decisions, such as the manager, and should be firm. Consumers should tell managers what they expect, should not take 'no' for answer, and should keep pressuring until the store makes a commitment to correct the deficiency. Consumers should always write down the names and telephone numbers of the people with whom they speak. There are times when a letter will get the necessary action, such as in the case of the leaky roof shown in the film. The letter should just include the facts: where and when the produce was bought, the salesperson involved, and specific prices and names. Next, the letter should state what the consumer wants to be done to rectify the situation. The letter should include copies of the receipt and warranty: the consumer should keep the originals. Authorities to contact include the Local Better Business Bureau, the State Licensing Board if the store is licensed, the Department of Consumer Affairs, and the State Attorney General's Office of Consumer Affairs.