Are We Speaking the Same Language? Leveraging Conversational Language to Engage Clients (Webinar)

One crucial factor for optimizing client engagement is effective communication between case managers and clients - but figuring out how to overcome communication barriers can be a challenge. Research indicates that the use of a conversational language style is an effective tool criminal justice professionals can use to increase client comprehension, and spark problem solving and critical thinking.

This session discusses the features of a conversational style that can best help promote behavior change and positively influence outcomes. The webinar provides actionable techniques for adopting this communication approach and provides practical steps to develop communications that engage clients and help achieve the desired goal.

The session includes a guided activity that illustrates how to transform supervision communications using conversational language style.