The Claims Review Process
The application process takes time. Once an application is received by ITVERP, a case manager reviews the application for basic eligibility requirements. If basic eligibility requirements are met, the case manager then begins the process of verification. This means that ITVERP must verify each out-of-pocket expense and make sure that no collateral sources have or will be covering the expenses. This process is also know as due diligence.
Once the verification process is complete, ITVERP case managers prepare an internal recommendation. The recommendation addresses the claimant’s eligibility, the eligibility of expenses, and any other issues specific to each individual claim. Occasionally, a claim will raise a question about whether a certain type of expense is reimbursable under one of the ITVERP categories. These claims often take additional time to process because they may require research and briefing before the issue can be resolved. Also, sometimes additional information is obtained during the verification process that requires adjustments or revisions to the internal recommendation. Below is a brief overview of the ITVERP claims process.
If the basic eligibility requirements are not met upon preliminary review, the process takes much less time. Generally, a denial recommendation is prepared for this claim determination.
Claimants who wish to appeal a final determination of an ITVERP claim must file an appeal in writing with the Office of the Assistant Attorney General, Office of Justice Programs, within 30 days.