NCJ Number
36202
Date Published
1976
Length
0 pages
Annotation
THIS VIDEOTAPE, PART OF A TRAINING AND EDUCATION MODULE FOR CALIFORNIA COURTHOUSE PERSONNEL, FOCUSES ON THE 'PUBLIC SERVANT' RESPONSIBILITIES OF THE DEPUTY CLERK.
Abstract
IT ALSO OFFERS SPECIFIC SUGGESTIONS AND ADVICE ON HOW COURT PERSONNEL CAN BE EFFECTIVE IN HANDLING THE FREQUENT AND DIVERSE INQUIRIES THAT ARE DIRECTED TO THEM EVERYDAY. USING THE FREMONT MUNICIPAL COURT IN ALAMEDA COUNTY AS THE SETTING, THE PROGRAM PRESENTS A VARIETY OF TYPICAL TRAFFIC AND SMALL CLAIMS INQUIRIES, DEMONSTRATES METHODS OF CALMING HOSTILE PEOPLE, OFFERS TECHNIQUES FOR ANSWERING TELEPHONE INQUIRIES, AND DISCUSSES HOW TO ANSWER QUESTIONS OF A LEGAL AND 'QUASI-LEGAL' NATURE. ALSO DISCUSSED IS THE FINE LINE BETWEEN PUBLIC AND PRIVATE RECORDS AND THE RELATED CONTROVERSY OVER THE ACCESSIBILITY VERSUS THE CONFIDENTIALITY OF THAT INFORMATION. IN ADDITION, SEVERAL DRAMATIZED SITUATIONS ARE ANALYZED, WITH ADVICE BEING OFFERED ON HOW COURT PERSONNEL SHOULD AND SHOULD NOT HANDLE THEM. FOR THE COMPLETE SET OF THE SKYLINE COLLEGE COURT SUPPORT PERSONNEL PROJECT VIDEOTAPES, SEE NCJ-35823-25, 36202-28, 36230, AND 36231. (AUTHOR ABSTRACT)