911 Telecommunicators and Missing and Abducted Children

This interactive course will equip telecommunicators with the essential skills and resources needed to manage these high-stakes situations. By analyzing real cases, learn to recognize the various types of missing children incidents and how they are reported. Through call analysis and scenario-based learning, explore optimal practices, utilizing NCIC, APCO, and ANSI systems and standards. 

Upon completion of this training, you will develop capabilities to:

• Comprehend the critical role 911 telecommunicators play as the first responder to a missing child incident.
• Examine the different types of missing children cases and how they are reported to dispatch.
• Identify and implement optimal practices through NCIC, APCO, and ANSI systems and standards.
• Recognize mental health challenges specific to 911 telecommunicators and develop resilience building strategies to manage stress.
• Engage in hands-on interactive activities using scenarios to improve your performance and practice what you have learned.

The deadline to register is May 13, 2025.