Existe Ayuda (Help Exists) Toolkit
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Answering Machine Scripts: English Translation

Script for Rape Crisis Centers

This is a bilingual message. For Spanish, press [####].
Thank you for calling [NAME OF CRISIS CENTER].
If this is an emergency, please call 911.
Press [####] to be connected to the 24-hour hotline.

Two Options for Sharing Information

  1. For agencies with bilingual staff—
    To speak with someone regarding the services that we offer in Spanish, press [####].
  2. For a recorded list of services—
    To listen to a recording describing the services that we offer, press [####].

    All survivors deserve help and support; we are here to help. Thank you for calling.

Script for State Sexual Assault Coalitions

This is a bilingual message. For Spanish, press [####].
You have reached [NAME OF STATE COALITION].
If this is an emergency, please call 911.
[NAME OF STATE COALITION] does not offer direct services but there are victim service centers for rape victims that offer free and confidential services in Spanish.

Three Options for Sharing Information

  1. For state coalitions with bilingual staff—
    To speak with someone regarding the services available in Spanish for victims of sexual violence in [NAME OF STATE], press [####].
  2. For a recorded list of centers that offer services in Spanish—
    For more information regarding the services available in Spanish for victims of sexual violence in [NAME OF STATE], press [####].
  3. For a recorded list of national hotlines—
    To listen to a recording regarding the national help lines available 24 hours per day, press [####].

    The National Domestic Violence Hotline has bilingual staff to answer your questions and provide information about services available in Spanish to survivors of domestic and sexual violence. The number is 1-800-799-7233.

    The Rape, Abuse and Incest National Network will redirect your call to your local rape crisis center. The number is 1-800-656-4673.

    All survivors deserve help and support; we are here to help. Thank you for calling.
Office for Victims of Crime
810 Seventh Street NW., Eighth Floor, Washington, DC 20531
The Office for Victims of Crime is a component of the Office of Justice Programs,
U.S. Department of Justice.
Office of Justice ProgramsOffice for Victims of Crime. Justice For Victims Justice for All.